About Furluma
Pets make home feel more like home. They also make it messier, louder, busier, and a whole lot more joyful.
That everyday reality is where Furluma belongs. We are an online pet-supplies store built around the practical side of caring for animals: the water bowl that needs refilling, the car ride that needs to be safer and more comfortable, the grooming session between appointments, the training accident on the floor, and the quiet corner where a pet can settle in and rest.
Furluma is operated by Destination Commerce LLC, based in Mesa, Arizona. Our goal is simple: make it easier to find useful pet products, understand what you are buying, and reach a real support channel when you need help.
Made for real life with pets
We believe a pet product should earn its place in your home by solving a real problem. That is why our catalog is centered on everyday categories that help life with pets run a little more smoothly:
- Feeding and hydration for daily routines.
- Cleanup and training for the less glamorous parts of pet care.
- Grooming for regular upkeep and at-home touch-ups.
- Comfort and travel for rest, movement, and time together away from home.
We are not trying to turn pet care into a perfect lifestyle photo. Real pets spill water, shed fur, change routines, dislike some things, and surprise us constantly. Furluma is here for that real version of life with animals.
What guides us
Useful before flashy
A product can look clever and still fail to make daily life easier. We focus our store on practical uses and clear product choices so customers can decide whether an item fits their pet, their space, and their routine.
Clarity before checkout
Shipping, returns, exchanges, pricing, and support should not feel like a scavenger hunt. We publish those details openly so you can make an informed decision before placing an order.
A human answer when something goes sideways
Orders do not always unfold perfectly. A package can be delayed, an item may not be the right fit, or a question may come up after delivery. When that happens, you should know who operates the store and how to reach us.
Honesty about how the store works
Products sold through Furluma may be generic or carry a supplier’s brand. Orders are fulfilled through Zendrop and its fulfillment network. We share that plainly because trust begins with being clear about who we are and how an order reaches you.
What shopping with Furluma means
We serve customers throughout all 50 United States, with free standard shipping on every order. Our policies explain the expected delivery timeline, 30-day return and exchange window, prepaid return process, and refund timing. If you are unsure about a product or variant, we would rather hear from you before you order than leave you guessing.
Behind every order is a person trying to make life with an animal a little easier. That may mean a cleaner floor, a calmer car ride, a steadier feeding routine, or simply one more comfortable place to nap. Those small improvements matter—and they are the reason practical pet products matter too.
We are here when you need us
Email support@furluma.com or call (623) 298-8355.
Customer support hours: Monday–Friday, 9:30 a.m.–4:00 p.m. MST; Saturday–Sunday, 11:00 a.m.–4:00 p.m. MST.
Response time: We aim to respond within 24–48 hours. Messages received outside support hours are handled as soon as possible during the next support window.
Thank you for letting Furluma be a small part of the routines, adventures, messes, and good moments you share with your pet.
Business information
Destination Commerce LLC d/b/a Furluma
1620 N Wilbur
Mesa, AZ 85201
United States