FAQ

Orders

How do I place an order?

Browse our products, select the item you want, choose the available options, add it to your cart, and complete checkout.

What currency do you use?

Orders are charged in USD ($), United States Dollar.

Shipping

Where do you ship?

We currently ship within the United States.

How much is shipping?

Standard shipping is free for all products. There is no minimum purchase required and no shipping cost to the customer.

How long does delivery take?

Total delivery time for standard shipping is 6 to 16 business days.

Returns and exchanges

Do you accept returns?

Yes. We accept returns for both defective and non-defective products within 30 days of delivery.

Do you accept exchanges?

Yes. We accept exchanges.

What condition can returned products be in?

Returned products may be new or slightly used.

How do returns work?

Returns are handled by mail. For eligible returns, the return label is downloadable, printable, and free.

Do you charge restocking fees?

No. We do not charge restocking fees.

How long do refunds take?

Approved refunds are processed within 10 days after we receive and inspect the returned item. Your bank or card issuer may take additional time to post the refund.

Contact

For help, email support@furluma.com or call (623) 298-8355.