Frequently Asked Questions

Orders and shipping

Where do you ship?

We ship to all 50 United States. We do not currently ship internationally or to U.S. territories.

How much is shipping?

Standard shipping is free on every order, with no minimum purchase.

How long will my order take?

Orders are normally processed in 1–3 business days. Estimated transit time is 5–10 business days, for an estimated total of 6–13 business days from order placement to delivery. These are estimates and delays can occur.

Who fulfills orders?

Orders are fulfilled through Zendrop and its fulfillment network. The carrier is selected during fulfillment.

How can I track my order?

Tracking information is emailed when it becomes available. A carrier may take time to display the first scan.

Can I cancel or change my order?

Email support@furluma.com as soon as possible. Cancellations are accepted before fulfillment. Once fulfillment starts, a change or cancellation may no longer be possible.

Returns and exchanges

What is the return window?

Request a return or exchange within 30 calendar days after delivery.

Can I return an opened or slightly used product?

Yes. New, opened, and slightly used products are eligible. All products are returnable, and there is no restocking fee.

Who pays return shipping?

Furluma pays return shipping. Contact us for authorization and a prepaid return label or equivalent instructions before sending the item.

Where do I send a return?

The correct return destination is provided after authorization and can depend on the order. Do not mail a return to the Mesa business address unless we specifically instruct you to do so.

When will I receive my refund?

We issue an approved refund to the original payment method within 10 calendar days after the authorized return is received and inspected. Your bank may take additional time to post it.

What if an item is damaged or incorrect?

Contact us within 30 days after delivery. Include your order number and photos when applicable. We will provide a return or replacement solution at no return-shipping cost.

Products and support

Are the products Furluma-branded?

Products may be generic or supplier-branded. The product page identifies the item being sold. Packaging or a supplier mark may be present when applicable.

How do I choose a variant?

Review the color, size, capacity, quantity, or other option selected on the product page before adding the item to your cart. Only rely on specifications shown on that product page.

How do I contact Furluma?

Email support@furluma.com or call (623) 298-8355.

Customer support hours: Monday–Friday, 9:30 a.m.–4:00 p.m. MST; Saturday–Sunday, 11:00 a.m.–4:00 p.m. MST.

Response time: We aim to respond within 24–48 hours. Messages received outside support hours are handled as soon as possible during the next support window.