FAQ
Orders
How do I place an order?
To place an order, browse our products, select the item you want, and click “Add to Cart.” When you are ready, proceed to checkout and complete your purchase.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to make changes or cancel your order, contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.
How will I know my order has been confirmed?
After placing your order, you will receive a confirmation email. Once your order has shipped, you will receive a second email with tracking information.
Shipping
Where do you ship?
We currently ship within the United States only.
How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 5–13 business days depending on your location.
Is shipping free?
Yes, all orders include free shipping within the United States.
How can I track my order?
Once your order has shipped, you will receive a tracking number by email.
Payments
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Yes. All payments are processed securely through encrypted payment systems. We do not store your payment information.
Returns and Refunds
What is your return policy?
We offer a 30-day return policy on eligible items. Items must be unused, in original packaging, and in the same condition received.
Are returns free?
Yes, returns are free for eligible items within the return period.
How long do refunds take?
Once your return is received and inspected, refunds are typically processed within 5–10 business days.
Customer Support
How can I contact customer support?
You can contact us at: support@furluma.com. We aim to respond within 24–48 business hours.
Privacy
Is my personal information secure?
Yes. We use secure systems to protect your information. Your data is only used to process orders and improve your experience and is never sold or shared.