Refund & Return Policy

Last updated: July 2, 2026

This Refund & Return Policy applies to orders from Furluma shipped within the United States.

Returns and exchanges

We accept returns for both defective and non-defective products. We also accept exchanges.

• Return window: 30 days from the date your order is delivered.
• Accepted product condition: New and slightly used products.
• Return method: By mail.
• Return label: Download and print; free of charge.
• Restocking fee: No restocking fee and no cost to the customer.
• Refund processing time: Approved refunds are processed within 10 days after we receive and inspect the returned item.

How to start a return or exchange

Email us at support@furluma.com with your order number, the email used for the order, the item you want to return or exchange, and the reason for the request. For defective products, include clear photos or a short description of the issue so we can help quickly.

After your request is reviewed, we will send return-by-mail instructions and a free downloadable and printable return label when the return is eligible.

Refunds

After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are processed to the original payment method within 10 days. Your bank or card issuer may take additional time to post the refund.

Return eligibility

Items should be returned with any included accessories and packaging where reasonably possible. Items returned outside the 30-day window or damaged by misuse may not be eligible for a refund or exchange, except where required by law.

Questions

Contact us at support@furluma.com for return, refund, or exchange help.